Privacy Policy
Given the confidentiality around your health information, and requests from third parties such as law firms, and insurance agencies our privacy policy details our procedure and guidelines around communicating with patients and about patients.
Communication Policy
Review our policy on how the practice handles communication with patients across a range of media, such as telephone, email, and social media. As well as how the practice handles communication with patients that have communication issues such as language, and hearing impairments.
Secure Management of Health Information
How our practice complies with legal and best practices around the management and security of patient health information and their privacy when accessing our service.
Patient Access to their personal health infomation
How our practice provides patients access to their health information held by the practice and the process involved in requesting access.
transfer of patient health records
This policy discusses how our practice transfers your health information to third-parties, limited to when you have consented and when we are legally required to.
Patient Rights and Anti-Discrimination
Our practice’s policy upholds patients’ rights and ensures access to our service.
Use of AI within the Practice
Read and review of policy on how we use and integrative generative AI such as AI scribes into our practice the limits of use and requirements under law that we comply with.
Follow up Systems - Review of Tests and Results
Our policy on how the practice will communicate and follow up results of significance that are urgent and non-urgent with patients.
Cancellation POLICY
Our policy around non attendance and late cancellation is aimed to be fair to all parties involved. We want Doctors and Health Professionals to be valued for their time and other patients can access services when required.
If you have any concerns please discuss these with your doctor or receptionist. This practice accredited against the RACGP 5th Edition all written policy, which is available to all patients for inspection adheres to the guidelines and standards mandated by the Collage and Australian and State Governments.